Privacy policy

• Information you give us: name, organization, role, email, phone, and anything you write in the contact or referral message field.
• Technical information: basic device, browser, and usage data collected automatically when you visit the site.

Please do not include detailed clinical information in the website form. Our team will collect what is clinically necessary through secure, HIPAA-appropriate channels.

• Respond to inquiries, referrals, and contracting requests.
• Coordinate equipment orders, authorizations, delivery, and follow-up.
• Verify eligibility and bill the responsible payer.
• Improve our website, service quality, and operations.
• Meet legal, regulatory, accreditation, and payer requirements.

We do not sell personal information, and we do not sell or rent health information.

When we function as a HIPAA-covered supplier, protected health information (PHI) is handled under the HIPAA Privacy and Security Rules. We use and disclose PHI for treatment, payment, and health care operations, and otherwise as permitted or required by law. Other uses and disclosures require your written authorization, which you may revoke in writing at any time. Our full Notice of Privacy Practices is available on request.

• Health plans, Medicaid, and managed care organizations for authorization and payment.
• Ordering physicians, case managers, and authorized representatives involved in care.
• Service providers (for example hosting, delivery, and email vendors) that are bound by confidentiality and, where applicable, business associate agreements.
• Government agencies, regulators, or courts when required by law.

We use administrative, physical, and technical safeguards — including access controls, encryption in transit, and workforce privacy training — designed to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain records for as long as needed to provide services and to satisfy legal, payer, and accreditation retention requirements, then dispose of them securely.

• Request access to or a copy of your health records.
• Request an amendment to information you believe is incorrect.
• Request an accounting of certain disclosures.
• Request confidential communications or restrictions on certain uses.
• File a privacy complaint with us or with the U.S. Department of Health and Human Services without retaliation.

This website is not directed to children. When we serve pediatric members, information is provided and managed by a parent, guardian, or authorized representative.

We may update this policy; the "last updated" date above reflects the current version.

• Email: Support@abidehealthservices.com
• Phone: (843) 639-5958